Privacy Policy

1. Introduction

FarePlay Golf, LLC ("FarePlay," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and website (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and other details you provide when creating an account.
• Payment Information: Credit card details and billing information processed securely through Stripe. FarePlay does not store your full card number.
• Order Information: Items ordered, order history, preferences, and delivery details.
• Venue Information: For venue operators, business details such as course name, address, menu items, and staffing information.

Information Collected Automatically

• Location Data: GPS coordinates used to determine your position on the golf course for order delivery. Location data is collected only while the app is in use.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: How you interact with the Service, including pages visited, features used, and time spent in the app.

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your food and beverage orders
• Determine your location on the golf course for accurate delivery
• Process payments and send transaction confirmations
• Provide customer support and respond to inquiries
• Send order updates and delivery notifications
• Improve and optimize the Service
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Golf Course Venues: Your name, order details, and location are shared with the venue fulfilling your order so they can prepare and deliver it.
• Payment Processors: Payment information is shared with Stripe to process transactions securely.
• Service Providers: We may share information with third-party providers who assist us in operating the Service, such as hosting, analytics, and customer support.
• Legal Requirements: We may disclose information when required by law, regulation, or legal process.

We do not sell your personal information to third parties.

5. Location Data

FarePlay uses GPS location data to enable on-course delivery. Location data is collected only while you are actively using the app to place or track an order. We do not track your location in the background or when the app is closed.

You can disable location services in your device settings at any time, but this will prevent you from placing orders through the app.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure payment processing through Stripe, and access controls for our systems.

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.

You may request deletion of your account and associated data by contacting us at support@fareplaygolf.com.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@fareplaygolf.com.

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@fareplaygolf.com.